HOURS

Reading Room & Genealogy Institute
Mon-Thurs: 9:30am-4:30pm

Exhibit Spaces
Mon-Wed: 9:30am-4:30pm
Thurs: 9:30am-8pm
Fri: 10am-3pm
Sat: Closed
Sun: 11am-5pm

Make sure to check our holiday closures prior to visiting.

Last entry to the Center for Jewish History Exhibitions, Reading Room, and the Genealogy Institute is 30 minutes before closing. The last call to page items in the Reading Room and Genealogy Institute is 3pm.

Employment Opportunities

The Center for Jewish History is home to five partners—American Jewish Historical Society, American Sephardi Federation, Leo Baeck Institute, Yeshiva University Museum, and YIVO Institute for Jewish Research. The partner collections total more than five miles of archival material and span nearly a thousand years of history. When the Center opened its doors as the new "Library of Congress of the Jewish people," it made a commitment to preserve the treasures that live within its walls and make them accessible to scholars, students, and diverse audiences. The Center relies on philanthropic support to do this work.

The Center is currently looking to fill the following position/s:

The Center for Jewish History (the Center) is the collaborative home of five in-house Partner organizations – American Jewish Historical Society, American Sephardi Federation, Leo Baeck Institute, Yeshiva University Museum, and YIVO Institute for Jewish Research – whose collections comprise over five miles of archival documents in dozens of languages and alphabet systems, over 500,000 volumes of books, almost 7 million digital items, and thousands of artworks and objects, all spanning 5,000 years.

The Human Resources Senior Manager is responsible for the human resources function for the Center for Jewish History. Responsibilities include employee relations, employee performance and development, employee life cycle management, benefits management, human resources compliance, and collaboration with the payroll/finance department. This position collaborates closely with all managers to attract, retain, and develop top talent for the Center.

This position is based at the Center for Jewish History on 16th Street in New York City. The work can be partially hybrid (subject to supervisor’s approval), but regular onsite time is required.

The CEO and Director of Finance currently perform HR functions at the Center, and are keen to hire a detail-oriented HR professional to elevate the HR function for the employees at the Center (fewer than 50 FTE). The Center has a strong finance team (who will continue to process payroll), and strong benefit brokers (who will continue to onboard/offboard employees for benefits, reconcile benefit invoices, and answer employees’ questions about benefits). The Center uses the HRIS system Paychex, and the HR Senior Manager will focus on utilizing the system to its full extent (for HR, benefits, and payroll) as we commit to being a paperless environment. The Senior Manager of HR will report to (and be supported by) the CEO and will be responsible for all HR functions for the Center, working closely with the Director of Finance, Benefits Brokers, and Payroll/ Finance staff. The Center is dedicated to improving HR systems/processes and policies for employees, and is looking for an HR Senior Manager who is detail oriented and excited to leverage systems for policies (Paychex HR manual), training, onboarding, etc. This is an incredible opportunity for an HR professional to improve the already-strong HR foundations at a mid-sized cultural organization.

Responsibilities

    HR & Payroll Compliance:
  • Be a superuser of the Center’s HRIS system (Paychex) and leverage it for HR and Payroll Compliance, and encourage use of the HRIS system by Center employee
  • Create and implement personnel policies designed to support the Center’s business needs and promote a positive work environment (leveraging the existing HRIS system), and update and keep updated the employee handbook
  • Streamline policy distribution/communication with employees
  • Ensure the Center is in compliance with Federal, State, and local laws and regulations, including but not limited to: job positions FLSA status and overtime eligibility (salary threshold and other exemptions), posters, communication, filing relevant forms (1095c, TIAA annual disclosures, Medicare Part D notification), etc.
  • Ensure HR practices are consistently applied across all departments and that all individuals are compliant with internal policies as well as external government requirements
  • Ensure employee records and the Center’s organization chart are up to date
  • Manage legally-required training (e.g. Anti-Sexual Harassment Training)
  • Provide updates regarding any labor law changes
  • Manage relevant insurance policies (workers comp etc.)
  • Actively monitor compensation levels and recommend off-cycle market adjustments when needed
  • Communicate with all personnel regarding personnel changes and other HR related matters in a timely manner
  • Communicate potential HR/payroll compliance risks with the Director of Finance and CEO as they arise, and develop strategies to address said risks
    Employee engagement, performance, development, etc.:
  • Be a superuser of the Center’s HRIS system (Paychex) and leverage it for Employee engagement, performance, and development, and encourage use of the HRIS system by Center employees
  • Employee Engagement for Morale and Retention: Be the first point of contact for all employee questions related to HR services (i.e. benefits, policies, and procedures) and the HRIS system. Manage a budget for employee morale (employee events, training).
  • Manager communication: Ensure managers know how to successfully, ethically, honestly, and legally communicate with employees
  • Performance Management: Administer the annual review process of all employees (create and implement a Performance Review tool, ideally leveraging the existing HRIS system, including training managers how to use the tool and providing feedback, follow-up communication with managers and employees with the results and any recommended actions to be taken if needed, recommend compensation changes to Executive Team)
  • Ongoing Performance Feedback: coach and train managers in their communication, feedback, recognition, and interaction responsibilities with their direct reports, and encourage continuous feedback between managers and employees
  • Employee complaints: Investigate and resolve all employment complaints (working with CEO as necessary), ensuring thorough documentation of investigations/interview, and make recommendations to the leadership team regarding ethical and appropriate resolutions. Consult with outside counsel when needed
    Employee life cycle management (also see benefits management):
  • Be a superuser of the Center’s HRIS system (Paychex) and leverage it for Employee life cycle management, and encourage use of the HRIS system by Center employees
  • Work with managers on the recruitment of new employees, including negotiating with agencies, creating/updating job descriptions, posting jobs, reviewing resumes, interviews, and salary negotiation
  • Manage the On-Boarding process, create and send offer letter and onboarding paperwork to new hires
  • Process new hire paperwork (new employees in HRIS/Paychex, reference/background checks, I-9, tax forms, etc.)
  • Manage the employee termination process, including exit interviews, termination letter, separation agreements and other required documents, termination of employees in HRIS/Paychex, communicate the necessary information to Payroll, and notifying other required personnel
  • Make changes related to salary, benefits, transit/parking/FSA deductions in HRIS/Paychex (including attaching necessary documents to the employee's profile in HRIS/Paychex) and inform Payroll of the change, along with the effective date.
  • Process and administer all leave-of-absence requests and the necessary paperwork, including PTO, medical, disability, PFL, FMLA, etc.
  • Process salary and position changes (obtain signatures, etc.)
  • Update employee files and HRIS/Paychex for any changes
    Benefits management (also see employee life cycle):
  • Be a superuser of the Center’s HRIS system (Paychex) and leverage it for Benefits where possible
  • Annual Benefits Renewal process: Manage the Benefits Broker throughout the renewal process, for all annual benefits, including: select appropriate benefit plans (recommend plan changes such as policy design, coverage levels, and employee contributions), and ensure the Benefits Broker’s benefit enrollment website works and is available to employees several weeks (or months) before enrollment deadline.
  • Annual Benefits Renewal process: Provide Payroll with benefit elections and updated insurance premium contributions and commencement dates, collected from the Benefits Broker, related to the new coverage period
  • Ongoing Benefit On- and Offboarding: Communicate with Benefits Broker regarding new hires, terminations, or changes to the health insurance plans, and manage the Benefits Broker (who performs the On- and Offboarding with various plans) including for healthcare, and first time FSA and Dependent care upload
  • Promote to employees the two TIAA plans (403B and 4% matching); ensure compliance reporting (fee disclosures, 5500s, etc.); ensure correct vesting period for departing employees, etc.
  • Liaise between the Center employees and the Benefits Broker regarding any benefit questions/issues and changes, COBRA
  • Maintain employee benefit files (electronic)
    Collaborate with Payroll/Finance:
  • Be a superuser of the Center’s HRIS system (Paychex) and leverage it for collaboration with Payroll/Finance
  • Notify Payroll of any payroll changes
  • Monitor/correct time and attendance in the HRIS Paychex Time & Attendance module (entered PFL, Disability - CJH)
  • Leverage HRIS/Paychex system to use the system to its full capacity in automating processes and keeping electronic records
  • Create and monitor the Center’s personnel budget with the CEO and CFO/Director of Finance
  • Diversity, Equity, Inclusion, Belonging, and Accessibility
  • Ensure that the Center remains committed to DEIBA efforts in all areas, including policies and procedures
    General:
  • Liaison between the leadership team and employees
  • Stay abreast of any employment trends
  • Any general projects as required
  • Other duties as assigned.

Required Qualifications

  • Bachelor’s degree required, advanced degree welcome.
  • 8+ years of relevant experience in benefits and HR administration
  • Excellent communicator, both orally and written.
  • Close attention to detail.
  • Ability to work effectively with personnel from many disciplines
  • Exceptional interpersonal skills, with the ability to connect easily and professionally with other people and remember details.
  • Proven ability to work productively and collaboratively with all levels of staff
  • Strong collaboration and organizational skills.
  • Must be able to manage and deliver multiple (and often concurrent) internal and external deadlines.
  • Self-motivated and possesses personal and professional integrity, tact, discretion, and diplomacy.
  • High level of personal integrity – dependability with a strong sense of urgency and results-orientation
  • Knowledge of Microsoft Office Suite, Outlook, Word, Excel, Adobe
  • Hands-on experience in HRIS Payroll software. Paychex preferred.
  • Comfort with electronic systems, portals, and databases.
  • Comfort with in-person and virtual meetings.

Additional Information

    The salary range for this position is $75,000 - $95,000.

    Company Benefits:
  • 15-21 federal and religious holidays off each year in addition to generous vacation, sick and personal days.
  • Full health benefits (medical, dental and vision) with minimal employee contributions.
  • Free life insurance and long-term disability coverage.
  • Flexible spending account and commuter benefits.
  • Generous 403b retirement benefits.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

Please submit a cover letter and resume to hr@cjh.org.

The Center for Jewish History is seeking a Development Associate. They report directly to the Development Manager, and specifically supports the Development Manager in development and execution of an annual, high-touch, personalized program for individual and corporate members. The Development Associate is a donor-facing role, potentially including meetings and events with members and prospects. Through cultivation, solicitation and stewardship the Development Associate will help identify major donor and planned gift prospects. They will partner with colleagues across the institution to identify and carry out unique opportunities for donor engagement.

This is an opportunity for a creative, self-starter with meticulous attention to detail and extraordinary interpersonal skills, to join a team of six Advancement professionals who are part of the intentional and important effort to invigorate and elevate philanthropy for the Center for Jewish History. This role requires a strong work ethic, discretion, and the ability to balance and prioritize multiple, often-shifting projects at once.

This position is based at The Center for Jewish History, 15 West 16th Street, New York, NY 10011. The work can be partially hybrid, but regular onsite time is required.

Responsibilities include (but are not limited to)

    Membership and annual giving (Donors $50 - $5,000):
  • Lead relaunch of the Center’s Membership program, inclusive of Individual & Corporate Membership.
  • Develop and execute a series of targeted communications that inform members of benefits, encourage benefit usage, and thank them for their support throughout the year, keeping them informed and connected.
  • Working with Marketing and Communications, develop compelling messaging for on-site, online, digital, and print materials to entice visitors to become members.
  • Develop and execute monthly multi-channel renewal and upgrade solicitations for members and small to mid-level donors.
  • Develop and execute integrated mail, online, and social media campaigns that acquire new members and donors.
  • Development liaison to Events and Visitor Services team.
  • Develop and execute Membership events in coordination with Events and Visitor Services team.
  • Track donor activity, solicitation, and correspondence in Raiser’s Edge database.
  • Oversee gift entry and processing to ensure timely and accurate acknowledgment.
    Donor Engagement & Stewardship
  • Create stewardship plans for corporate members.
  • Create engagement and stewardship plans for small and mid-level donors.
  • Work with Development Manager to develop a major donor pipeline.
  • With Development Manager, create a donor recognition program for digital and printed listings.
  • With Development Manager, identify planned giving prospects among membership and annual donors.
  • Collaborate with Development Coordinator to create and generate reports, exports, lists, and queries to support Development operations, solicitations and direct mail.
  • Generate monthly donation reports for distribution with Development department and leadership team.

Required Qualifications

At least 3-5 years of fundraising experience preferred. Exceptional technology skills including knowledge of Raiser’s Edge, Altru or similar CRM, MS Office (Word, Excel, PowerPoint, Outlook, etc.) is necessary. Bachelor’s Degree or higher preferred.

Work independently and as a team-member, anticipate needs, act with sound judgment and maintain strict confidentiality in all aspects of work. Must have excellent writing, editing, and proofreading skills. Exercise extreme attention to detail which includes being thorough, accurate, and organized. Strong interpersonal, customer service, and communication skills, and positive and professional demeanor at all times. Must have the ability to perform and execute multiple tasks with skill in prioritization.

Additional Information

    The salary range for this position is $55,000 - $65,000.

    Company Benefits:
  • 15-21 federal and religious holidays off each year in addition to generous vacation, sick and personal days.
  • Full health benefits (medical, dental and vision) with minimal employee contributions.
  • Free life insurance and long-term disability coverage.
  • Flexible spending account and commuter benefits.
  • Generous 403b retirement benefits.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

 To apply, please send cover letter and resume to jobs@cjh.org. No phone calls please.

The Center for Jewish History is seeking a Development Coordinator. Directly reporting to the Development Manager, the Development Coordinator will help establish and enhance internal systems and organize multiple streams of work. They will manage the Center’s Raiser’s Edge database and will be responsible for processing all donations, preparing and disseminating all necessary receipts and acknowledgments. As the liaison to the Finance team they will reconcile all revenue from Development and Events and Visitor Services with the Finance department. The Development Coordinator provides daily support on the fundraising database (Raiser’s Edge) including gift entry, reports and constituent record updates to ensure information is accurate and up to date. They also facilitate scheduling and administrative support for the department and the Chief Advancement Officer.

This is an opportunity for a highly organized individual with meticulous attention to detail and extraordinary interpersonal skills, to join a team of six Advancement professionals who are part of the intentional and important effort to invigorate and elevate philanthropy for the Center for Jewish History. This role requires excellent judgement, discretion and the ability to balance and prioritize multiple, often-shifting projects at once. Additionally, the ability to effectively work with individuals at every level of an organization, both internally and externally, is necessary.

This position is based at The Center for Jewish History, 15 West 16th Street, New York, NY 10011. The work can be partially hybrid, but regular onsite time is required.

Responsibilities include (but are not limited to)

    Manage Raiser’s Edge donor database:
  • Processes all gifts in Raiser’s Edge as directed by the Development Manager (approximately 2,500/year).
  • Prepare all gift receipts and acknowledgment letters, and corporate, foundation, and government letters as needed, and as directed by appropriate team members.
  • Track donor information, correspondence and event participation in database.
  • Verify records within the database are accurate and up to date to ensure timely communications, proper stewardship, and accurate constituent information.
  • Enter and archive Executive team correspondence with donors and Board members
  • With Development Associate, create and generate reports, exports, lists, and queries to support Development operations, solicitations and direct mail.
  • With Development Manager, develop systems and procedures for gift processing and acknowledgment.
  • Liaison to Finance team for income reconciliation and audit preparations.
    Administrative Support for Chief Advancement Officer
  • Maintain calendar and assist with scheduling Zoom and in-person meetings.
  • Assist with correspondence to donors.
  • Assist with monthly expense reconciliation.
    General support of Development operations
  • Assist with logistics and RSVPs for cultivation events and annual gala as directed.
  • Process invoices for development and operations teams.
  • Maintain department-specific supply inventory.
  • Other duties as assigned and appropriate.

Required Qualifications

At least 2-4 years of experience in office administration, development experience preferred. Exceptional technology skills including knowledge of Raiser’s Edge, Altru or similar CRM, MS Office (Word, Excel, PowerPoint, Outlook, etc.) is necessary. Bachelor’s Degree preferred.

Work independently and as a team-member, anticipate needs, act with sound judgment and maintain strict confidentiality in all aspects of work. Must have excellent writing, editing, and proofreading skills. Exercise extreme attention to detail which includes being thorough, accurate, and organized. Strong interpersonal, customer service, and communication skills, positive and professional demeanor at all times, and ability to perform multiple tasks and balance multiple priorities is essential. Interest in Jewish history, archives, libraries, and/or the humanities is a plus.

Additional Information

    The salary range for this position is $45,000 - $50,000.

    Company Benefits:
  • 15-21 federal and religious holidays off each year in addition to generous vacation, sick and personal days.
  • Full health benefits (medical, dental and vision) with minimal employee contributions.
  • Free life insurance and long-term disability coverage.
  • Flexible spending account and commuter benefits.
  • Generous 403b retirement benefits.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

 To apply, please send cover letter and resume to jobs@cjh.org. No phone calls please.

The Center for Jewish History and its Partner institutions produce hundreds of public programs and events annually, including flagship panels, book releases, film screenings and talkbacks, concerts, theater productions, and other engagements exploring and illuminating Jewish history, culture, and heritage. In person and hybrid events are primarily hosted in the Leo and Julia Forchheimer Auditorium.

Under the supervision of the Audio Visual Technician, the Audio/Visual (A/V) Intern will play a vital role in ensuring the highest level of event production and customer satisfaction for visitors – in person and online.

Responsibilities

  • Operate audio/visual equipment during live events (Yamaha TF Digital Console, Tricaster TC-1 Video Switcher, PowerPoint, livestreaming, hybrid meetings using Zoom, basic lighting, and PTZ cameras).
  • Stage management (cabling, set up, stage changes, micing) and setup/strike functions.
  • Prepare speakers and talent (micing, etc.).
  • Record live events and videos for social media and marketing purposes.
  • Manage and organize production materials, including livestream credentials, look books, stage plots, technical riders, and inventory lists.
  • Support Events, Visitor Experience, and A/V teams as needed.

Qualifications

  • Passion for working with entertainment technology, producing live and hybrid events, and an interest in art, history, performing arts, cultural institutions, and/or library sciences.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels, including talent and producers.
  • Proven experience in an events or A/V role, preferably in a cultural or tourism setting.
  • Working/basic knowledge of video switching and audio mixing; familiar with basic principles of AV over IP.
  • Proficiency in computer applications, including Microsoft Outlook, PowerPoint, and Excel.
  • Design and video/audio editing experience a plus (InDesign, Premiere Pro, Final Cut, Logic Pro, etc.).
  • Ability to remain calm and make effective decisions in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as required by events schedule.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, move around the Center building (all floors accessible by elevator), and use stairs to access the projection booth and to move within the Auditorium. The employee is occasionally required to lift moderate weight boxes (up to 25 lbs.), furniture (rolling tables, chairs, etc.), and A/V equipment.

As a part-time employee, you will not be eligible for benefits, other than the NY State required sick leave (one hour for every 30 hours the employee is anticipated to work). The Center's employee handbook will be made available to you.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

 To apply, please send cover letter and resume to jobs@cjh.org. No phone calls please.

The Center and its Partner institutions produce hundreds of public programs and events annually, including flagship panels, book releases, film screenings and talkbacks, concerts, theater productions, and other engagements exploring and illuminating Jewish history, culture, and heritage. The Center is also home to several dynamic spaces rented by outside individuals and organizations for a myriad of events, including ceremonies, celebrations, board meetings, staff retreats, and film shoots.

Under the supervision of the Assistant Manager of Events, the Events Intern will play a vital role in ensuring the high quality and smooth execution of events at the Center. The Events Intern will assist in coordinating the Center’s busy calendar of events, support event organizers during events, and work on long-term projects.

Responsibilities

    General
  • Maintain a working knowledge of the Center’s available spaces and A/V capabilities, event and rental policies and procedures, and other information to relay to Partners and clients.
  • Research, contact, and track communication with organizations for potential rental opportunities.
  • Provide support to Partner and rental client organizers for upcoming events; answer questions in a timely manner via phone and email.
  • Solicit and keep track of event information from Partner organizers and rental clients, and relay relevant information to multiple Center teams, including Visitor Experience, Operations, Security, Maintenance, and Finance.
  • Ensure all event documents are complete, well organized, and readily accessible.
  • Post, edit, and keep track of upcoming events on the Outlook building calendar.
  • Assist CJH and Partner staff with A/V (such as projection, TV monitors, and livestreaming) in conference rooms for class visits, meetings, and presentations.
  • Compile and deliver information on events for social media posts.
  • Maintain organization of event supplies, keep track of inventory, and request refills when needed.
  • Pick up or purchase items from local vendors on occasion, including supplies, catering, dry cleaning, and marketing materials.
    During Events
  • Ensure the overall successful run of the event by communicating with event organizers and A/V, Visitor Experience, Security, and Maintenance teams.
  • Provide excellent customer service to event attendees by giving directions, answering questions, accommodating requests, and relaying feedback.
  • Resolve problems in a professional and timely manner to ensure attendee safety and satisfaction.
  • Instruct volunteers and freelance staff in their duties.
  • Assist attendees with accessibility needs, such as priority seating and use of assistive listening devices.
  • Work with the Security team to maintain the orderly and safe flow of visitors.
  • Flag any potential high risk individuals or situations and report them to the Security team.
  • Assist the Maintenance team in the set-up and break-down of furniture.
  • Receive food deliveries and set up food; clean up and put away food after events.
  • Sell tickets at the front desk and assist with coat check on occasion.
  • Other tasks as needed.
    Other Responsibilities
  • Occasionally assist the Visitor Experience team at the front desk with museum visitors, researchers, and staff appointments.

Qualifications

    Required
  • Passion for educational and cultural public events and programming; interest in topics relating to history, culture, and/or heritage.
  • Proven experience working on event coordination and logistics, preferably calendar or schedule management.
  • Excellent communication and interpersonal skills in-person and via email, phone, and video; ability to interact effectively with team members, potential and existing clients, and attendees.
  • Ability to troubleshoot and make effective decisions in a fast-paced environment.
  • Proficiency in calendar, word processing, and spreadsheet software, preferably Microsoft Outlook, Word, and Excel.
  • Flexibility to work evenings, weekends, and holidays as required by events schedule.
  • Ability to organize and present information logically and consistently, with attention to detail.
  • Ability to manage and prioritize recurring tasks and meet deadlines.
    Preferred
  • Experience working on panel events, book talks, film screenings, concerts, and/or conferences at a cultural or educational institution.
  • Experience with A/V equipment and software, including microphones, projection, and/or video editing.
  • Familiarity with Asana or other project management software.
  • Knowledge of trends, technologies, and best practices in the events field.
  • Interest in and knowledge of Jewish history and culture.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and move around the Center building (all floors accessible by elevator). The employee is occasionally required to lift moderate weight boxes (up to 25 lbs.), furniture (rolling tables, chairs, etc.), and A/V equipment.

As a part-time employee, you will not be eligible for benefits, other than the NY State required sick leave (one hour for every 30 hours the employee is anticipated to work). The Center's employee handbook will be made available to you.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

 To apply, please send cover letter and resume to jobs@cjh.org. No phone calls please.

The collections can be found in the Lillian Goldman Reading Room, which, along with the Ackman & Ziff Genealogy Institute, is open to the public for research. The Center also houses several galleries of rotating exhibitions, as well as archival labs, and the administrative offices of Center and Partner employees.

Under the supervision of the Assistant Manager of Visitor Experience, the Visitor Experience Intern will play a vital role in ensuring the highest level of service and customer satisfaction for museum visitors, archival and genealogical researchers, and guests of employees.

Responsibilities

  • Welcome guests at the front desk with a passion for providing exceptional visitor experience.
  • Work with staff and security personnel to maintain the orderly and safe flow of visitors.
  • Resolve problems in a professional and timely manner to ensure safety and customer satisfaction.
  • Print badges for vendors/contractors, visitors to the Reading Room and Genealogy Institute, and guests for Center and Partner meetings.
  • Answer phone lines and direct calls to appropriate organization/Partner staff; inform staff when their visitors arrive for meetings.
  • Maintain a well-informed, working knowledge of Partner exhibitions, programs, and other services available at the Center.
  • Keep track of visitor statistics, follow protocols and guidelines for exhibition visitors, and assist with general administrative tasks and restocking.
  • Flag any potentially high-risk individuals or situations and report them to supervisor and the security team, Fire and Life Safety Director, and/or Director of Operations when necessary.
  • Assist with incoming and outgoing mail for the Center and Partners.
  • Check, organize, and return visitors’ coats and belongings.
  • Support Events, Visitor Experience and A/V teams as needed.
  • Complete gift shop transactions using Square.
  • Look up and update member status using fundraising software.

Qualifications

  • Passion for working with the public and an interest in museums, art, history, performing arts, cultural institutions, events and programming, and/or library sciences.
  • Proven experience in a customer service or visitor experience role, preferably in a cultural or tourism setting.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels.
  • Proficiency in computer applications, including database management systems and Microsoft Outlook, Word, and Excel.
  • Knowledge of visitor experience trends, technologies, and best practices is an advantage.
  • Ability to remain calm and make effective decisions in a fast-paced environment.
  • A passion for providing outstanding visitor experience and a genuine interest in the industry.
  • Flexibility to work evenings, weekends, and holidays as required by front desk needs.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and move around the Center building (all floors accessible by elevator). The employee is occasionally required to lift moderate weight boxes (up to 25 lbs.) and furniture (rolling tables, chairs, etc.).

As a part-time employee, you will not be eligible for benefits, other than the NY State required sick leave (one hour for every 30 hours the employee is anticipated to work). The Center's employee handbook will be made available to you.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

 To apply, please send cover letter and resume to jobs@cjh.org. No phone calls please.

Health Coverage at the Center

Legal Compliance: This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.